Offshoring US Jobs: IBM Seeks Patents on the Processes
While "IBM" is supposed to be shorthand for "International Business Machines", the job-killing "offshore outsourcing" employment practices of this one-time American company leads one to ask if IBM hasn't become "India Business Machines" with an implicit message of "no middle class Americans need apply"?
Here then is the informative item from slashdot (hat tip to kdawson and theodp along with" /." for the excellent story):
Posted by kdawson on Saturday September 29, @02:38PM
"IBM and other corporations are seeking patents for inventions covering the offshoring of US jobs. The USPTO is considering IBM's patent application for Outsourcing of Services, a 'method for identifying human-resource work content to outsource offshore of an organization' to 'countries where cheaper labor prices and/or cheaper materials are available.' Then there's Big Blue's Electronic Marketplace for Identifying, Assessing, Reserving and Engaging Knowledge-Workers for an Assignment Using Trade-Off Analysis, which provides a handy-dandy IBM calculator that drives home the point that you'll pay less for IGS India workers, whether onshore or offshore. And with its System and Method of Using Speech Recognition at Call Centers to Improve Their Efficiency and Customer Satisfaction, IBM describes how to operate in 'low cost foreign countries' with 'support people not having good English language skills, or having an accent that makes it difficult to understand them' by exploiting technology developed for students who are deaf or hard of hearing, as well as other accent reduction techniques."